Frequently Asked Questions

Why do I need to buy OSHC/OVHC Insurance?

As per the Australian Government if an applicant has visa condition 8501, you are required to have health insurance while staying in Australia.

Student Visa – Applicant required to pre-purchase OSHC insurance for the entire duration of their student visa.

Working/Visitor Visa – Applicant required to purchase adequate health insurance, for example OVHC and maintain for the entire duration while staying on their working/visitor visa.

How long does it take to generate a quote?

Generally, it takes less than 30 seconds to generate a quote after you have filled in the necessary details about what you need.

Once I purchase the OSHC/OVHC policy, how do I update the details?

To make changes in your health insurance policy, you need to contact the insurance provider directly. On request, an insurance provider can make changes to the level of your cover or update personal details etc.

What are the payment options?

You can buy the policy using Visa, MasterCard, American Express or from a bank account. Few providers have further options available, please check their website for details.

Where can I use the e-gift card received from OSHConnect?

The e-gift card can either be used for online purchase or scanned at any Coles or Woolworths store in Australia.

When and how will I get the e-gift card?

After uploading the policy document on redeem now form, you will receive your e-gift card in either 6 – 7 weeks (OSHC) and 9 – 10 weeks (OVHC) from the starting date of your policy at your registered email ID. OSHConnect promotions T&C's will apply.

When do I need to pay for the OVHC policy?

The first payment will be made at the time you purchase the policy and the future payment will be made after you purchase the policy. You can choose to pay monthly, quarterly, half yearly or annually via direct debit on your credit card or bank account.

Who are the health insurance providers that OSHConnect compare quotes with?

Currently, we compare the health insurance policies provided by Iman, Bupa and Allianz Global Assistance.

What does OSHC/OVHC insurance cover?

For the list of services covered under the policy, please generate a quotation.

How can I cover my existing medical condition on health insurance?

If you have a pre-existing condition, you must serve a minimum waiting period of 12 months except 2 months for Psychiatric services.

I'm applying for a 485 visa, do I need OVHC insurance policy?

Yes. This visa has 8501 condition. When applying for Visa Subclass 485, an applicant needs to make arrangement for an adequate level of health insurance for the duration of their visa.

For how long do I need an OSHC policy (student health insurance)?

As long as you hold a valid student visa, you need OSHC policy for the duration of your student visa in Australia. You will need to renew your OSHC cover in case you extend your student visa.

Do I need to purchase health cover for my children?

Yes. If children are also including in your visa application, they can be added on your family policy or single parent policy. Hence, you don’t purchase a separate policy for your children.

Let us call you in case you don’t find your question, please complete an enquiry form in contact us.